CALL CENTRES
Call centres can be used to:
- deal with a high volume of incoming calls quickly and efficiently
- enhance customer service
- increase revenue and profit
CTI
Advantages of CTI include:
- significantly improves the efficiency of the call centre
- meets customer requirements for a fast and effective service
- combines the data processing power of the computer with
the convenience of the telephone
- saves time and optimises service
- help with outgoing calls by driving calls through the system
with names and numbers extracted from a database.
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